SPECTACULAR WEBSITE HOSTING BRISBANE

How Do I Access My Emails?
You can access your emails online via webmail. Click to our Log In Page to log into webmail. You can also access your emails via an email program such as Outlook, Thunderbird or Mac's Mail. Please contact us for your account settings to set up an account in Outlook.

Why Do Hosting Costs Vary So Much?
If you have been looking at hosting prices from a variety of companies, you will notice big differences in pricing. Because website hosting is largely a time related services, the difference in price will be indicative of the level of support that you receive. If you purchase a cheap hosting plan, you should expect long waits on the phone accompanied by a lack of experience on the end of the operator. The more expensive the hosting, usually the quicker and more experienced the support is.

Do I Need To Backup My Website?
You can certainly back up your website yourself on a regular basis through the Plesk Hosting control panel. However this is not necessary as we take daily backups of the server and we keep these backups for a minimum of 14 days. Should there be a need to do so, we can back up the website to a previous date.

How Many People Can Visit My Website?
Unlimited. Unlike conventional website hosting plans, our hosting plans do not limit your monthly "transfer". This means that there is no limit to the following : 1) The number of people who can visit your website 2) The number of emails that you can send or receive 3) The amount of data downloaded or uploaded to the website within a month period. 4) The data that can be uploaded or downloaded via FTP to the website.

What Is The Plesk Hosting Control Panel?
Plesk is the leading website hosting control panel available today. It is an effective and simple interface that allows you and your clients (if you are a reseller) to access and manage your website hosting. The Plesk hosting control panel provides access to things such as Email management, website subdomains, website databases, domain aliases, Spam filter management and so on. All of our website hosting plans come with the Plesk control panel.

How Do I Get Support?
We provide support via the phone, email or via the support tickets on our website. One of these three methods will suit your work flow best. If you are calling regarding an emergency, we are often able to fix the issue over the phone with you.

Is It Easy To Resell Your Hosting?
Yes it is. We also provide discounted rates for resellers. We will assist you to get your reseller hosting set up and to provide you with the support that you need to enter this market successfully. Our website hosting interface is very good for reselling purposes as it allows your clients to access their individual website hosting whilst allowing you to still manage all hosting accounts in the one area.

What Is Your Uptime/Downtime?
All of our servers are monitored 24 hours a day. Website hosting technicians are instantly alerted to any problems that may arise on the server, for example if the server reaches a critical limit or goes offline. Because of this our uptime is close to 100%. To read the terms of our service click here for our SLA (service level agreement).

What Other Services Does Fireworks Provide?
Fireworks provide a complete package of web services including; website hosting, website development, online marketing, Google advertising, flash animation, website database construction and much more. If you have a number of requirements, talk to us about your project and we will be able to package a discounted price for you.